Refund Policy

1. Eligibility for Refunds

At Jivaraa, we stand behind the craftsmanship of every garment. Refunds or replacements are accepted if you receive a damaged, defective, or incorrect product. Please notify our support team within 48 hours of delivery.

2. Refund Processing Timeline

Once your returned item is received and inspected at our central warehouse, your refund will be processed back to your original payment method (Bank account / UPI / Credit Card) via Razorpay within 5–7 business days.

3. Non-Refundable Items

Items returned without original tags, washed or altered garments, and items reported after the return window are not eligible for refunds.